Frequently Asked Questions
We’re here to help with anything and everything.
Product
What ingredients are used in your pet meals?
Our meals are made with high-quality, locally sourced meats, fresh vegetables, and natural ingredients. We never use fillers, artificial preservatives, or additives.
Where do you source FFK’s ingredients?
At FFK, we prioritize serving fresh, real food by sourcing ingredients locally. Our meat and vegetables come from trusted wholesalers and Malaysian supermarkets (the same ones you shop in!) to ensure both quality and freshness.
Whenever possible, we also source dry ingredients (like seeds) locally to support our community and maintain high standards.
How much does FFK cost?
Prices vary based on your FFKid’s size, diet, and meal plan (full bowl or half bowl). Please take the quiz here to get an estimate of how much it’ll cost
Is FFK worth the cost compared to traditional pet food?
Absolutely! FFK is an investment in your pet’s long-term health. Our meals are nutritionally balanced and tailored to your FFKid’s specific needs, helping prevent chronic illnesses that can be costly to treat later on.
Fresh food costs more than kibbles—but it’s far healthier, and we make it super convenient too. Just thaw and serve. Move a tray from freezer to fridge the night before, and it’s ready in minutes—just like kibble, only better.
Are your products safe?
Yes. All FFK meals are formulated and reviewed by licensed vets in Malaysia and the UK to ensure safety and balanced nutrition.
Is FFK raw?
Nope! We offer a gently cooked diet. Our meats are slow-cooked at 75°C to eliminate harmful bacteria while preserving nutrients. Vegetables are lightly cooked to retain their benefits. Unlike raw diets, our method offers safety and digestibility—especially for sensitive tummies.
Is FFK grain-free?
Yes! At least most of them are. The exception are meals tailored for specific conditions (e.g., urinary tract conditions) which restrict protein intake. For these, we have carefully selected, low-glycemic grains and vegetables to support stable blood sugar and better gut health.
People say wet food is bad for your teeth, and dry food is good for the teeth—what’s the truth?
FFK provides complete and balanced meals that include nutrients necessary for gum and teeth strengthening. For example, our meals contain calcium, phosphorus, and kelp, which support healthy teeth and gums.
While kibbles may help reduce plaque buildup, the best way to maintain strong teeth is by brushing regularly.
Simply feeding kibbles without brushing your furry kids’ teeth can still lead to dental issues due to the processed ingredients, additives, and artificial flavorings commonly found in kibbles, which can contribute to plaque and tartar buildup over time.
What changes might I notice after switching to FFK?
Fresh food can transform your pet’s health! Many customers report:
- More energy and excitement at mealtimes
- Thicker, shinier coats
- More consistent stool (firm, regular, dark brown)
- Stronger immunity
- Fresher breath and improved dental health
During the first few days, your FFKid may experience mild digestive changes like soft stools — this is totally normal. Stick to the transition plan to support a smooth adjustment.
What does “complete and balanced” mean?
It means your FFKid is getting all the essential nutrients in every meal — protein, essential fatty acids, carbohydrates, vitamins, and minerals.
Our meals are vet-approved and developed by our in-house nutritionist from Hong Kong to meet internationally-recognized AAFCO standards to ensure they’re safe for pets of all ages.
Where do you prepare FFK meals?
In our human-grade kitchen in Petaling Jaya. Unlike brands that outsource, we cook everything in-house under strict hygiene and safety standards—just like your food! This way we can assure the quality of every single meal meets the FFK standard you know and trust!
Are your meals suitable for all breeds and sizes?
Yes! Our recipes are formulated to meet the nutritional needs of dogs and cats of all ages, breeds, and sizes—from pups and kittens to seniors.
Are your meals suitable for pets with allergies or sensitivities?
Definitely. Our hypoallergenic meals use single novel proteins (monoprotein), such as duck, or sardine—avoiding common allergens like chicken and beef.
Unlike some brands that sneak in extra proteins (e.g., meat with fish oil), FFK is 100% monoprotein—perfect for pets with sensitive stomachs.
Are your hypoallergenic meals hydrolyzed?
No! Hydrolyzed proteins are highly processed and often less appetizing to our FFKids.
FFK hypoallergenic meals are non-hydrolyzed, minimally processed, and gently cooked for high palatability and easier digestion.
Do you offer custom meals for health conditions?
Yes. In collaboration with our vets and pet nutritionist, we offer FFKare meal plans for common conditions like:
- Obesity
- Arthritis
- Kidney disease
- Urinary tract infections
How long can I store FFK meals?
FFK meals are preservative-free, so storage matters:
- Frozen meals: up to 3 months from manufactured date (check the packaging) – but we recommend finishing them within 1 month to ensure your FFKids enjoy their meals fresh. It’s like your lasagna or your chicken curry — you wouldn’t want to eat it after it’s been in the fridge for even a week, right?
- In the fridge: up to 7 days (unopened), 2 days (once opened)
Tip: Keep meals in the freezer and transfer them to the fridge the night before feeding. We notice some FFKids prefer it warm. To do so, you may place the pack in a bowl of lukewarm water (not hot, to avoid further cooking) for 2–3 minutes before serving.
Can I mix this with kibble or dry food?
Yes! FFK meals can be served as a complete, standalone meal or mixed with dry food as a half bowl meal.
If you’re mixing—for example, half FFK and half kibble—just be sure to reduce the kibbles portion accordingly to avoid overfeeding.
Want a more balanced guide? Check out our Half Bowl Plan for the perfect combo of fresh and dry food that suits your FFKid’s needs.
What if my FFKids are very fussy eaters?
Don’t worry—fussy eaters are more common than you think! Here are some tips to help:
- Add some broth – A splash of warm, pet-safe bone broth can make the meal more enticing.
- Let them skip a meal – It’s completely normal for dogs to have days when they’re not hungry. As long as they’re healthy and it doesn’t last more than 2–3 days, it’s okay—just like us, they have appetite ups and downs too!
- Avoid high-calorie snacks or treats – Too many treats can spoil their appetite for proper meals.
- Serve it warm – FFK meals may still be cold after thawing in the fridge. Try placing the sealed pack in a bowl of lukewarm water for 2-3 minutes before serving. Many FFKids find warm meals more appealing!
My FFKids sniffed the food and walked away—does that mean they don’t like it?
Not necessarily! Here’s why it happens and what you can do:
- FFK meals are 100% natural with no artificial flavouring or additives.
- If your FFKid is used to kibbles, they may expect a stronger smell—ours is milder, much like our home-cooked food. (much like MSG-filled potato chips vs home-cooked meals). It’s much healthier, but the scent and taste are subtler.
- For cats especially, they are cautious eaters—they often sniff first, then decide later.
👉 Tip: Offer a small bite on your finger or spoon. Let them sniff and lick, then gently guide them to the bowl.
❤️ The goal of switching to FFK isn’t just about a meal choice—it’s building a healthier, longer life. That’s why we have a transition plan to ease them into the change. When you take our quiz, we’ll ask if your FFKid is a fussy eater so we can personalise the plan with added broth, texture tweaks, or special tips just for them.
What if my FFKid isn’t eating at all—not even their old food?
If your FFKid is refusing all food, including their previous diet, it might not be about pickiness—it could be a sign of an underlying health issue.
In this case, we strongly recommend a visit to your vet to rule out anything serious.
🐶 How to Start with FFK
My pet has been eating kibbles their whole life. Why should I switch to FFK?
If you had to eat the same dry, highly processed food every day, how would you feel?
At FFK, we believe fresh food can help pets live better, longer, and happier lives. Our meals support preventive care through proper nutrition—and bring joy by giving them real food, just like the ones we enjoy ourselves.
A week’s worth of FFK costs about the same as one of our weekend meals out. Given the love we experience from our little FFKids, why not return the favor with better food and a better lifestyle?
When can my FFKid start FFK?
Anytime! Our meals are specially formulated for all life stages:
- Puppies and kittens (from 8 weeks onward)
- Adult pets
- Seniors with specific needs
Just share their details with us—we’ll build a customized plan just for them.
My FFKid eats kibble or mixed diets. Can I switch to FFK right away?
Not quite. While they might love the taste of real food, a gradual transition is key to avoid tummy troubles.
Follow our step-by-step transition plan to help their digestion adapt smoothly.
How should I transition my pet to FFK meals?
Slow and steady wins the race!
We recommend a 1-week transition, slowly increasing the FFK portion each day while decreasing their old food. Check out our transition plan for more details.
Should I be worried if my pet has diarrhoea or vomits during the transition?
Some indigestion (including soft stools or in some cases, vomiting) is normal in the first 1–2 days. It could be due to eating too fast from excitement, or a sensitive tummy.
If symptoms persists, pause for a day or two or even go back up a step in the transition process to give some time until their digestion settles.
Also make sure:
- Food is not past its expiry date (3 months past manufacturing)
- Food is properly thawed (never frozen inside)
- You’re following the transition plan
Be patient—typically, your FFKid just needs time to adjust!
How do I know the transition was successful?
💩 Check their stool!
Firm, compact, dark brown stools are a strong sign of a healthy, happy digestive system. If it looks good, you’re on the right track.
How do I defrost FFK meals?
Option 1: Soak the sealed pack in lukewarm water for 5-10 minutes
Option 2: Move the next day’s portion from the freezer to the fridge before bedtime. In the morning, check if they are fully thawed. If not, warm them slightly in lukewarm water for 2-3 minutes.
For an extra tasty treat, warm it up with hot water for 1 minute.
What if I still have leftover kibbles or other food?
That’s perfectly ok! Use it during the transition. Gradually mixing your old food with FFK helps your pet adjust better, reducing the chance of digestive upset.
Will my FFKids stop eating kibbles after switching to FFK?
No. You can still feed kibbles to your pets occasionally—especially when you’re traveling or need a backup option.
And honestly? Kibbles are like chips or fries… even if they haven’t had them in a while, most pets will still snack on them when fed.
🚚 Deliveries
Where do you deliver?
We currently deliver to anywhere within Klang Valley.
Not in your area yet? Leave us your email—we’ll let you know once we expand!
When do you deliver?
We deliver 7 days a week from 9am-6pm. No deliveries on Sundays (both Ninja and LalaMove).
You can pick your preferred delivery schedule – either every week, every 2 weeks or monthly. It will be delivered straight to your doorstep so that you’ll always have a fresh supply in the freezer.
When will I get my delivery?
If you choose Lalamove, you’ll receive it the next day (provided you order before 5pm. If you choose Ninja Cold Chain, you’ll receive your FFK delivery within 3–5 days from the day you placed your order.
We don’t offer same-day delivery—because we cook your meals fresh to order only after we receive your order. No pre-packed stock here! Just freshly prepared goodness for your FFkids, every time.
What if I’m not home when the food arrives?
No worries—FFK meals stays fresh in our insulated box until midnight on the delivery day.
Just pop the trays in the freezer as soon as you’re home.
How can I cancel or reschedule my order?
You can manage your delivery schedule from your Dashboard, or reach out to us directly. We’re happy to help!
How do I reactivate my account?
Just log in and select your plan again. If you need assistance, drop us a message and we’ll get you sorted quickly.
What if I’m away on holiday?
Going away?
- Option 1: Pause or reschedule your delivery through your account
- Option 2: Contact us and we’ll set a new delivery date that works for you
How can I get in touch?
🐾 Reach out to us via email at hello@myffkids.com or simply WhatsApp us—we’re always happy to help!
🚶♂️➡️ Self Pick-Up
Where can I pick up my FFK meals?
All pick-ups are at the FFK Kitchen: 1st Floor, No 14, Jalan SS 3/33, Taman University, 47300 Petaling Jaya, Selangor.
What are the pick-up hours?
Pick-up is available 9:00am – 6:00pm, Monday to Saturday. For Sundays, please inform us at least 1 day before as our kitchens are typically closed.
Before pick-up, please check your dashboard if your order is ready for pick-up.
Is the FFK Kitchen open every day?
We’re open for pick-up six days a week. Please note we’re closed on Sundays and Public Holidays.
Can I pick up outside the stated hours?
Unfortunately, pick-up is only available during our official hours (9:00am – 6:00pm). If you need special arrangements, kindly contact us in advance.
How do I arrange pick-up after placing an order?
Once your order is ready, you’ll receive a message from our team. Just head to the FFK Kitchen within the pick-up window.
Can someone else collect on my behalf?
Yes! Please share your order details with them so we can verify before handing over your meals.
🐾 Return & Exchange Policy
Can I return my FFK meals?
Because all FFK meals are freshly prepared, frozen, and perishable, we’re unable to accept returns once meals have been collected or delivered. This is to ensure the highest safety and quality standards for your furry kids.
What if I received the wrong order?
If you received the wrong menu item, size, or quantity, please contact us within 24 hours of pick-up/delivery. We’ll arrange for the correct meals to be provided at no extra cost.
What if the packaging is damaged?
If your meals arrive with damaged or compromised packaging, snap a photo and contact us right away. We’ll replace the affected items.
What if my furry kid doesn’t like the food?
We understand every furry kid has unique preferences! While we can’t accept returns for opened meals, our team is happy to advise on transition tips, mixing methods, or menu swaps for your next order.
How do I reach out for issues?
Please contact us via WhatsApp (012-215-2711) or email (hello@myffkids.com). We will respond within 24 hours for any concerns.
💳 Payment
What payment methods do you accept?
We currently accept debit and credit cards only.
Do I need to pay in advance?
Yes — all FFK orders must be paid in full before preparation. This ensures your meals are freshly cooked and reserved just for your furry kid.
Can I pay in cash upon pick-up?
At the moment, we’re cashless for hygiene and convenience. Please complete payment online before pick-up or delivery.
Do you provide receipts or invoices?
Yes! A digital receipt will be sent to your email/ WhatsApp once your payment is confirmed.
What if my payment doesn’t go through?
If you face any issues, kindly reach out to us via WhatsApp (012-215-2711) and we’ll guide you through it.
How does subscription renewal work?
For subscription meal plans, payments are manual each cycle (not auto-charged). You’ll receive a reminder email 7 days before your next cycle so you can make payment in time and avoid any meal interruptions.
